We pride ourselves on providing the highest quality customer services to all of our clients. To this end, we are fully conversant with all aspects of our legal requirements and we are also members of The Property Ombudsman Scheme and the Deposit Protection Scheme.
The Property Ombudsman Scheme’s members must comply with their Code of Practice which sets out specific guidelines for acceptable behaviour that embodies the principles of fairness, integrity and best practice.
In the unlikely event that you feel dissatisfied with any aspect of our service and wish to make a complaint you can invoke our Internal Complaints Procedure. Ultimately, if you remain dissatisfied, you can raise your complaint with TPOS which provides a free, impartial and independent service for the resolution of unresolved disputes in the industry. www.tpos.co.uk.
As members of the Deposit Protection Scheme your deposits are safeguarded. The Scheme offers alternative ways of resolving disputes relating to deposits which aim to be faster and cheaper than taking court action. https://www.depositprotection.com/
We also have an Anti-Money Laundering and Counter Terrorist Financing Policy as we are committed to ensuring that we have adequate controls in place to counter any financing activities we may be exposed to and to ensure we are compliant with all statutory requirements.