We pride ourselves on providing the highest quality customer services to all of our clients and their respective buyers. To this end, we are fully conversant with all aspects of our legal requirements and we are also members of The Property Ombudsman Scheme.
The Property Ombudsman Scheme’s members must comply with their Code of Practice which sets out specific guidelines for acceptable behaviour that embodies the principles of fairness, integrity and best practice.
In the unlikely event that you feel dissatisfied with any aspect of our service and wish to make a complaint you can invoke our Internal Complaints Procedure. Ultimately, if you remain dissatisfied, you can raise your complaint with TPOS which provides a free, impartial and independent service for the resolution of unresolved disputes in the industry. www.tpos.co.uk.